It is not easy to manage a workforce that is constantly out on the field; a lot of trust and commitment is required by both parties. The management needs to trust its mobile workers that they are prompt and efficient in handling any assigned task to benefit the company. Customers must be satisfied for a good name and image of the brand for repeated orders to come in for a better bottom line.
Better solution
The progressive technology today offers companies with sales and services components a better solution in managing their workforce. Good workforce management software is available to simplify managing a mobile workforce. Companies with many workers can benefit greatly with the right workforce management software that schedules and assigns the right workers to the right task at the right places with the right tools.
The company that uses this advanced management software is able to take on more jobs with its workers properly assigned or scheduled to be more productive. This would boost the bottom line of the company with a better reputation of efficiency and reliability in its services. This may catapult the company to the forefront of competition in its industry as a market leader.
With better appointments set using management software on its workers and customers, the company can also reduce high costs due to improper transportation workforce management chedules or multiple assignments of projects.
Features
Some of the impressive features offered in effective workforce management software is its excellent scheduling and workforce planning options. Customers or office administrators can manipulate user-friendly screens to request for services by preferred workforce using the drag-and-drop function.
Every appointment is optimally configured to fit the job with the best of resources, time and place using the right tools. Mobile workforce assigned to the job can have more time to plan and complete the task efficiently using the management software that is linked to their mobile devices. Online assistance and advice or queries can be made immediately to the company's headquarters instead of setting another appointment which can be frustrating to the customers.
The scheduled appointment goes from the system to the worker's mobile device immediately for an immediate notification. Factors such as drive time are taken into consideration in assigning the right job for the right worker so that the best results are expected and reaped for each job. Customers are notified of the assignment with an email or SMS text to be expecting the assigned worker.
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